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Leaking Water Heater Help (781) 780-3184

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Water heater leaking in Gloucester? Call before it gets worse.

One call reaches a licensed local plumber who replaces water heaters in Gloucester, usually the same day. Know what a fair price looks like before anyone arrives. Based near Lynn.

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(781) 780-3184

24 hours, 7 days

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Old two- and three-families

The median home in Gloucester was built in 1946. A third of the city's housing units are in two- to four-family houses, one of the highest shares on this site. Three in ten homes heat with oil, four in ten with gas and two in ten with electricity.

In an old multi-family the water heaters often stand together in one basement. Label which heater serves which apartment, and which valve shuts each one. When one leaks at night, that label saves ten minutes. What to do in those ten minutes.

The city's own water

Gloucester is not an MWRA community. The city runs its own water system. Ask the water department for the hardness figure and flush the tank at least once a year. Why hardness matters.

Rental units

If you own the building, hot water is your obligation to the tenants, with a deadline. What the state code requires.

Gas and rebates

National Grid supplies both gas and electricity. For a gas smell, leave and call 911, then National Grid at 800-233-5325. Mass Save's 2026 rebate on a heat pump water heater is $750.

Updated October 2026

Main sources

Common situations

Leaking water heaterShut the water and the heat, find the source, and know which leaks mean a new tank.Stopping water damageStop it, stay clear of wet wiring, dry it inside two days, and keep the record your insurer asks for.Upper floors and condosWho to tell first, the pan the code requires, and how condos divide the bill.No hot waterThe checks you can make yourself on a gas or electric heater, and when to stop.Replacement costDated Massachusetts price ranges, what pushes a quote up, and what the quote must state.Landlords and tenantsThe hot water temperatures the code requires, who pays for the fuel, and the deadlines.Preventing a leakThe anode, the flush, the relief valve and the pressure, and where each town's water comes from.

What you can call about

  • Leaking or burst tank, same-day replacement
  • No hot water, pilot and igniter problems
  • Tank and tankless (gas, electric, oil-fired)
  • Expansion tank and pressure valve
  • Old unit hauled away
  • Upper-floor, closet and attic units in condos, multi-families and apartments

Hours

Every day
24 hours, 7 days

Location

Other towns on the North Shore

BeverlyDanversLynnLynnfieldMarbleheadPeabodySalemSaugusSwampscott

Other areas:South ShoreMetroWestWorcester area

Questions

Is this a plumbing company?

No. This is an independent referral site for Gloucester. Calls go to a local licensed plumber. Ask for the license number on the call.

What should I do right now?

Turn off the cold water supply valve on top of the heater, then shut off the gas valve or the breaker. Put towels down and move anything valuable off the floor. Then call.

I'm a tenant. Whose problem is this?

The landlord's. Massachusetts requires landlords to supply hot water and to fix a failed heater promptly. Shut the valve, photograph the leak, and notify the landlord in writing today. If you need the number for a plumber because the landlord asked you to arrange it, that is what this line is for.

It's a condo. Who pays?

Usually the unit owner for the heater itself and any damage inside the unit; damage to units below or common areas goes through the association's master policy and your HO-6. Document everything before the plumber removes the old tank.

Do you charge for the call?

No. You pay the plumber directly for any work you agree to.

Call now: (781) 780-3184