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Leaking Water Heater Help (508) 987-0080

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Water heater leaking in Worcester? Call before it gets worse.

One call reaches a licensed local plumber who replaces water heaters in Worcester, usually the same day. Know what a fair price looks like before anyone arrives. Based near Millbury.

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(508) 987-0080

24 hours, 7 days

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Triple-deckers

Worcester has about 85,900 housing units. Only 37 percent are single-family. A third are in two- to four-family houses and 29 percent are in larger buildings. The median home was built in 1951.

In a three-decker the heaters usually share the basement, one for each floor. A landlord has a deadline to restore hot water. What the code requires.

Soft water from the city's reservoirs

Worcester supplies itself from ten reservoirs in Leicester, Paxton, Holden and nearby towns. The city's 2025 report gives a hardness of 29.8 parts per million, which is soft. A yearly flush is enough.

Gas and rebates

Eversource is the gas company. For a gas smell, leave and call 911, then Eversource at 800-592-2000. National Grid supplies the electricity, so Mass Save's 2026 rebate of $750 on a heat pump water heater applies.

Tenants

Housing complaints go to the Housing and Health Inspections division at 25 Meade Street, 508-799-1198.

Updated October 2026

Main sources

Common situations

Leaking water heaterShut the water and the heat, find the source, and know which leaks mean a new tank.Stopping water damageStop it, stay clear of wet wiring, dry it inside two days, and keep the record your insurer asks for.Upper floors and condosWho to tell first, the pan the code requires, and how condos divide the bill.No hot waterThe checks you can make yourself on a gas or electric heater, and when to stop.Replacement costDated Massachusetts price ranges, what pushes a quote up, and what the quote must state.Landlords and tenantsThe hot water temperatures the code requires, who pays for the fuel, and the deadlines.Preventing a leakThe anode, the flush, the relief valve and the pressure, and where each town's water comes from.

What you can call about

  • Leaking or burst tank, same-day replacement
  • No hot water, pilot and igniter problems
  • Tank and tankless (gas, electric, oil-fired)
  • Expansion tank and pressure valve
  • Old unit hauled away
  • Upper-floor, closet and attic units in condos, multi-families and apartments

Hours

Every day
24 hours, 7 days

Location

Other towns in the Worcester area

AuburnGraftonHoldenLeicesterMillburyNorthboroughShrewsburyWest BoylstonWestborough

Other areas:South ShoreMetroWestNorth Shore

Questions

Is this a plumbing company?

No. This is an independent referral site for Worcester. Calls go to a local licensed plumber. Ask for the license number on the call.

What should I do right now?

Turn off the cold water supply valve on top of the heater, then shut off the gas valve or the breaker. Put towels down and move anything valuable off the floor. Then call.

I'm a tenant. Whose problem is this?

The landlord's. Massachusetts requires landlords to supply hot water and to fix a failed heater promptly. Shut the valve, photograph the leak, and notify the landlord in writing today. If you need the number for a plumber because the landlord asked you to arrange it, that is what this line is for.

It's a condo. Who pays?

Usually the unit owner for the heater itself and any damage inside the unit; damage to units below or common areas goes through the association's master policy and your HO-6. Document everything before the plumber removes the old tank.

Do you charge for the call?

No. You pay the plumber directly for any work you agree to.

Call now: (508) 987-0080